Hi Zendesk team,
Is there anyway to find out how many macros are missing specific Actions? For example, if we would like to see how many macros have topic Actions, but sub-topic actions are missing from all the active Macros, is there an easy way to figure out which macros and how many of them?
For this purpose, I was thinking it would be beneficial to get the information so that agents don't need to tag the sub-topic manually by themselves. It would be helpful to find this information so that we can update the macros to add sub-topic under Actions.
Por favor, entrar para comentar.