Need to show SLA target status in Event
RespondidaNo SLA target status in a ticket's event makes it harder for both agents and admin to judge when the SLA target status changed. It will be better to show "SLA target status: Achieved/ Breached/ Null" in a ticket's event.
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Hi Grace - If you haven't already, I'd recommend checking out Zendesk's SLA Event Tracker app: https://www.zendesk.com/marketplace/apps/support/223192/sla-event-tracker/.
While it won't do exactly what you're requesting here, it is a sidebar app that I've found to be particularly helpful when digging into SLA events. If you click on History, you'll be able to see the exact timestamps and logs of everything that happened on the ticket SLA-wise. See screenshot below to help give you an idea:
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Exactly what I want! Thank you!
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