Increase 8 hours session expiration for users

25 de julho de 2022 13:33

Hello Zendesk,

One of our customers is complaining about the 8 hours session expiration. Could you please add the option to extend that to two weeks just like we can do for staff members?

Thanks,

Alberto

3 Comentários

Barkha Bhatia
- 25 de julho de 2022 18:52
Zendesk Product Manager
Hi Alberto B

Thanks a lot for your engagement and feedback through the community, this feature is 'Under Consideration'.

0
Barkha Bhatia
- 11 de novembro de 2022 21:42
Zendesk Product Manager
Hi Alberto B and others.

This is now possible, please check this https://support.zendesk.com/hc/en-us/articles/4408832533274

1
Alberto B
- 13 de novembro de 2022 13:51
Yes, I've now set it as two weeks.

Thanks a lot, Barkha.

0

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3 Comentários

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