Issues receiving Emails
RespondidaWe are having issues receiving emails at our support email address. I've done my due diligence and checked to ensure we are being sent properly, checked spam folders, etc. I am getting the emails if cced to my work email address directly. I'm at a loss. This is across multiple clients.
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Hi Lauren, frequently when the messages from your customers don't create a ticket at Zendesk, it is likely that there is an issue with the email forwarding rules of your account. For more information, see this article: Forwarding incoming email to Zendesk Support.
There could be other reasons preventing you from receiving your customer's messages. For further troubleshooting steps, see this guide: Customer emails don't show up in Zendesk.
If you continue to experience issues after troubleshooting, please raise a ticket with us directly so we can look into it.
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