Issues receiving Emails

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  • Christine Felicia
    Zendesk Engineering
    Hi Lauren, frequently when the messages from your customers don't create a ticket at Zendesk, it is likely that there is an issue with the email forwarding rules of your account. For more information, see this article: Forwarding incoming email to Zendesk Support.

    There could be other reasons preventing you from receiving your customer's messages. For further troubleshooting steps, see this guide: Customer emails don't show up in Zendesk.

    If you continue to experience issues after troubleshooting, please raise a ticket with us directly so we can look into it.
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