Feature request: Allow for bulk updating of macro groups/content

Não planejada

10 Comentários

  • Comentário oficial
    Scott Allison
    Zendesk Product Manager

    Thank you everyone for continuing to share your needs for this. Unfortunately, this is not on our current roadmap, so I will mark the status of this as Not Planned for now. The best alternative we can offer right now is some of the marketplace apps which solve for this need. 

    Better management of macros though is something we'd like to prioritize in the future, and the more customer demand for it, the more likely that is. We do have a lot of awesome product enhancements  planned for 2024, and if you're not already following our what's new section I recommend you do so to get alerted as we release them.

    Thanks again for your continued feedback, it's really appreciated.

  • Dave Dyson
    Thanks for this feedback, Dee!
  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    +1 to this feature request Dee Quilliams.
    Hoping that someone will look into this 

  • Khanh Ly

    Same on our end, hoping to update more on a macro via api. 

  • Andy Seaman

    Agreed! There is an app available on the market place that seems to not be available anymore when you download it.


    We are in the same boat....we have 1300 macros and need the ability to remove a custom field action. 

    We don't have the resource right now to task someone to sift through them and update them.

  • Anselm Engle

    This would be huge for us as well! We just manually created 500+ macros because there's no way to bulk-create them... and now it turns out that we need to edit all 500+ of them to not default to public comments.

    It would be FANTASTIC to be able to do this, even with the API. I like using in-Zendesk tools, but if it's always this much of a hassle we might need to look at paying for TextExpander again.

  • Amelia French

    Yes totally agree!

  • Stacey

    Looks like there is still no movement on this request after a year?

  • Unassigned User

     Looking forward for an update from Zendesk team here! this would be really helpful for us

  • Aran Liu

    Same situation here, need to update 600 macros


Por favor, entrar para comentar.

Powered by Zendesk