Hello. We've just switched to the Agent Workspace interface, which looks great overall but... I'm pretty sure on the old interface, ticket tabs showed the first part of the Subject header. Now they show the Requester name. This is unhelpful if, like us, you use tickets internally where a lot of the Requesters are the same - like this:
In an ideal world we'd be able to select whether we want to use Requester Name or Subject on these tabs. (Perhaps other options too.)
Thanks for considering this.
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