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Side conversations are no longer accessible when merged into another ticket

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Geoff Wang

Publicado 14 de set. de 2022

Hi -

When a ticket with a side conversation is merged into another ticket, the side conversation is no longer accessible from the ticket that has been merged to.

Conversely, when the side conversation is in the ticket that is to be merged to and another ticket is merged into this one, the side conversation is still accessible.

Can you please make a product enhancement so that if the ticket with the side conversation is merged into a new ticket, the side conversation is still accessible from the new ticket.

Thanks-

Geoff

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    mfg

    good to know! i'm going to need to inform my agents. I was not aware of this, hopefully its in the documentation somewhere and I just happened to miss it.

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