It is very unfortunate that it is not possible for an agent to link an email message from his/her private mailbox to an existing ticket using, for example, the syntax #ticket 123.
In some cases, there is communication that runs outside of Zendesk. This communication an agent wants to link to the ticket. However because the body of the mail is not recognized you would want to be able to use the Syntax #ticket 123
Por favor, entrar para comentar.