Ticket side conversation end-user

2 Comentários

  • Jahn Bronilla

    Hi Sini Juntunen, this is possible to send side conversation but via email and not child tickets.

    Please see this Article https://support.zendesk.com/hc/en-us/articles/4408832279962-Enabling-and-disabling-side-conversations  

    Under Side Conversation you can enable by ticking the "Enable Email".

    Hope this helps! 

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  • Sini

    Hi Jahn Bronilla, thanks for your suggestion. However, we do use email side conversations too. We would like to be able to create the child ticket to an end-user already from the beginning, rather than changing the requester on the ticket afterwards. This would be minor, but very helpful and efficient, feature change for us.

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