I would like the capability to activate and deactivate SLA policies. Currently I can only delete a policy which I wish to put on the backburner but may use in the future. I would like a means to preserve these policies as I may have a need to revert during or after testing. My workflow is to analyze PROD SLA data, and build more refined and accurate SLA policies in DEV for testing and any associated triggers and automations before deploying to PROD. This typically means creating new policies to replace the old, however I want to preserve the old policies and not outright delete as I can use that baseline information to look back on former policy or even reinstate if the need were to arise. Please add a feature for activate and deactivate in PROD environments and sandboxes (DEV) much like ticket forms.
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