Feature Request Summary:
Zendesk needs to have a variety of accessibility options for Agents to enable/disable for their own use case.
Accessibility is huge for companies as there are many people that require certain customizations to work effectively. Zendesk needs better options to help make their Zendesk tool easier for anyone to use:
- Dark mode (sliding scale so you can determine how dark they need it)
- Increase font size/bold text
- Zoom options
- Theme adjustments
Business impact of limitation or missing feature:
Without these features Agents have the following alternatives:
- Force dark mode (all or nothing approach and is not optimized for Zendesk)
- Pay for a dark mode app (agents should not need to pay for accessibility options)
- Zoom their browser (condenses Zendesk into a smaller screen)
Other necessary information or resources:
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