Solve a ticket using automation or triggers
Hello there!
Is it possible to create an automation or trigger to solve a particular ticket?
For example, we receive tickets from X platform with the same ticket title and ticket description.
Possibly we want to delete them with automation however I understand that option is not available in ZD atm.
Appreciate your help!
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Hi LottieFiles
In your example, are you looking to compare the title and description to another ticket, or are you looking at when the ticket subject and comment text match?You can certainly use triggers to say when the ticket status = New, the Channel = {Channel}, and the subject and comment text contain {text} then ticket status = Solved.
However, the ability to compare those fields between tickets is not available.
If you are looking on how to handle requests that are similar in nature, you might consider merging the tickets.
Por favor, entrar para comentar.
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