Confused about web widget classic vs messaging vs chat


2 Comentários

  • Pedro Rodrigues
    Community Moderator

    Hi Pablo Gonzalez, one way to resume this would be:

    • Chat is a channel and/or Zendesk product which we can enable as a channel on our legacy/classic widget.
    • That said, Web widget (classic) is the legacy widget that has existed for years (previously Zopim).
    • Web widget is the 'new normal', it includes more customizations, Flow Builder integration etc.
    • Messaging is a replacement for the Chat channel. It's the new chat UX embedded in the default Web widget (i.e. not available in classic web widget)

    Hope this clarifies things a bit, I understand how it can be a bit confusing :-)

  • Pablo Gonzalez

    Thank you very much Pedro Rodrigues (! Still confusing, but a little less! 


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