We would like to have the option to use Talk lines numbers in business rules conditions, similarly to "Receive at" condition for emails:
We would like to create a view for calls that were directed to a specific number, no matter if the team responsible for this number actually answered the call or it was routed to another group.
Example: if a player calls our "VIP Customer Service" number, all VIP agents are busy, and a member of the secondary group for this line (regular "Customer Service Team") answers the call we would like to be able to add a "vip_customer" tag via a trigger, despite the fact that non-VIP agent answered the call. And we want to achieve this based on the number which the player called.
Please, consider adding "Talk number" conditions for triggers and automations.
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