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Allow conditions to use all custom field types (multi-line, text, etc.)

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Jake Warren

Publicado 15 de jan. de 2023

This functionality is needed and something that was unfortunately lost when we moved from Salesforce to Zendesk. I want to have logic in our automation that moves tickets from solved to closed so that it requires a specific multi-line custom field to be blank, but I'm unable to do that based on this limitation of conditions only showing dropdowns and checkboxes. 

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      Bailey Whitaker-Lea

      Got it Jake Warren ! Let me dig into this a little further to figure out why that field isn't being surfaced in Automations and come back with an update. 

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      Jake Warren

      Bailey Whitaker-Lea - Precisely, it's a ticket field. 

      Thanks,
      Jake

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      Bailey Whitaker-Lea

      Hi Jake Warren PM for Triggers & Automations here.

      Based on what I'm seeing, it looks like the multi-line custom field is available in automations when it is created on a User or Organization. Just to confirm, are you are talking about a multi-line custom field you have created on the ticket? 

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