CC and BCC Fields When Creating Side Conversations via Macros

Hi,

When agents use Side Conversations via the ticket view they have the option to fill in the following field:

To:

CC:

BCC:

When we are creating a macro that the agents can use to create Side Conversations with pre-filled values, the only field that we can populate is the "To" field:

Please, take into consideration adding the "CC" and "BCC" fields for email recipients of the Side Conversation when creating a macro.

This would be very beneficial for our agents' work and will safe significant amount of time when creating Side Conversations.

Thank you in advance.

Regards,

Yanko Chakarov

CC and BCC Fields When Creating Side Conversations via Macros

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