Wish to be able to add ticket access rights on brand/group level
I would like to have the possibility to give a specific number (group) of employees "full edit" rights for tickets in a specific brand where in the same time these employees have only "view" rights (including creating private comments) on all other tickerts.
Bram Kolk - can you share more about why you'd want to do that? What is the use case? I ask because we're looking into brand based access and I want to learn more about how you're using brands today / why you'd want groups of agents to have full access rights to one brand but only private commenting rights to another. Please share any details! Will be super helpful as we're in discovery for this. Thank you!
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