Please implement a way to automatically create tickets on a time period
It would be helpful to have a way to have the system setup automatic tickets created on a weekly, monthly, quarterly (etc) basis.
We have maintenance operations that we run on our printers on a monthly basis, and I would like to create automatic tickets on the 1st of the month to my techs to perform these maintenance operations.
Thanks in advance.
Hi Chris Cruz - PM for Triggers & Automations here - Thanks so much for submitting your use case! While this isn't something currently on our roadmap, I've captured this use case in our feedback tool as we consider customer needs going forward.
There is also an opportunity to give more detailed feedback on Triggers and Automations linked here. If you are interested, we would love your input.
You can use something like a powershell script running in a monthly scheduled task with 'send-mailmessage' to send an email to your Zendesk support address on a schedule. You will need to be able to send emails via a script over like a mail relay server though, but this is one easy way to do it.
You could also use a third party product like Zapier to create schedules 'zaps' that send emails to your Zendesk address.
But agree - being able to do this in Zendesk would be easier and avoid having to potentially pay for other services for this.
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