Manager Visibility - Trigger Alert for tickets left open too long

1 Comentários

  • Bailey Whitaker-Lea
    Zendesk Product Manager

    Hi Kate Horner - this can be accomplished using Automations. You'll want to create conditions for X hours since the ticket was opened or updated depending on your workflow, along with any other conditions you want evaluated. Then add an action to Email User and select yourself from the user list. 

    I hope this helps! 


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