ChatGPT in Zendesk Chat - is it possible already?

4 Comentários

  • James Rodewig
    Zendesk Documentation Team

    You may be interested in this app tutorial: Using AI to summarize conversations in a Support app

    The tutorial explains how you can use the Zendesk Apps framework (ZAF) to extend Zendesk using GPT-3 and the OpenAI API. You can use the tutorial as a starting point for building your own apps and integrations.

  • Pet Lovers Centre Pte Ltd

    This is what ChatGPT recommends, would like to hear more from Zendesk!

    To link ChatGPT with Zendesk, you can follow these steps:

    1. Set up a webhook in Zendesk: In your Zendesk account, navigate to "Settings" and then "Extensions". Click on "Add Target" and select "Webhook" as the target type. Enter the URL of the webhook endpoint you want to send data to. This will be the URL of the API endpoint where ChatGPT is listening for incoming requests.

    2. Configure ChatGPT to receive data from Zendesk: You will need to configure ChatGPT to receive data from Zendesk. This will typically involve setting up an API endpoint in your ChatGPT application that can receive incoming requests from Zendesk. You will also need to provide any necessary authentication credentials to enable Zendesk to send data to your ChatGPT application.

    3. Define the data you want to send between ChatGPT and Zendesk: Decide on the data that you want to send between Zendesk and ChatGPT. This may include data such as user information, ticket details, and any other relevant information that ChatGPT needs to respond to customer inquiries.

    4. Set up the integration: Once you have completed the above steps, you can set up the integration between ChatGPT and Zendesk. This may involve configuring rules and triggers in Zendesk to send data to ChatGPT when certain events occur, or configuring ChatGPT to automatically send responses back to Zendesk when it receives incoming requests.

    5. Test the integration: Once you have set up the integration, it's important to test it thoroughly to ensure that data is being sent and received correctly between ChatGPT and Zendesk. You may need to tweak your integration settings and test it multiple times to ensure that it's working as expected.

    Overall, integrating ChatGPT with Zendesk can be a complex process, but it's an important step in building an effective chatbot solution that can provide timely and accurate support to your customers.


  • Jayvee

    Hi, good day,


    We are trying to implement this and had been following the guide step by step using ZAT instead of ZCLI as we had not been able to work with it properly.


    We encountered this error and could not go past it.

    Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received


    Is there something else that we missed? any assistance would be greatly appreciated.


  • Erica Girges
    Zendesk Developer Advocacy

    Hey Jayvee,  I went ahead and responded to your post with this question. In case anyone else is having this issue I'll link to the post here for updates. 


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