Agent ID Available in API when call is not conneceted

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Michael Colm Hayes

Publicado 09 de mar. de 2023

Currently, via the API we can not receive the agent ID of the user who made the outbound call when the call is not connected / talk time = 0. This means we have uncompleted data. To be able to report on attempted outbound calls is necessary to create an overview on our agents activity and performance.

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      Sean Chuang

      Zendesk Product Manager

      Hello, 

      Thank you for your comment. At this time, we are not planning to add this data point to our report. We will put this on our backlog for future consideration. 

      Thanks,

      Sean

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