Pesquisas recentes

Sem pesquisas recentes

Side Conversation assignee update condition

image avatar

Annu

Publicado 10 de mar. de 2023

Are there any plans to add a possibility to build triggers for side conversations based on whether a side conversion is updated by an agent, or by the recipient of the side conversation?

The (current user) condition is not working for us, as the ticket is actually updated by System, and not the agent or the person answering to the side conversation.

Would be great to be able to build more triggers than just if a side conversation is created, closed, replied to or reopened.

0

1

1 comentário

Data
    image avatar

    Dan R.

    Zendesk LuminaryCommunity Moderator

    I would like this distinction as well.

    As an adjacent request - being able to filter Current User = (system) would be really helpful.

     

    0

    Por favor, entrar para comentar.

    Não encontrou o que estava procurando?

    Nova publicação