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Enabling Callback Based on Specific Time Schedule

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Bradley Lowes

Publicado 29 de mar. de 2023

Our team has limited availability over lunch time hours so we would like to enable the callback function based on our lunch period to negate missed and abandoned calls. 

Please advise the best approach

Many Thanks 

Brad Lowes

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    Sean Chuang

    Zendesk Product Manager

    Hello,

    Thank you for your question. We hear your request!  This is on our backlog. While our 2023 plan is firm, we will be assessing this as part of our 2024 review. Thanks for your patience.

    Sean

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