Hi PMs! I am shocked not to see this in feedback already. I did find a comment on at least one of the posts, though, so I hope this rings true to other folks also:
We were investigating turning on the Follower/CC functionality for our instances and unfortunately we've hit a roadblock.
During testing, we (re)discovered that activating Followers/CC feature means that if the assignee cc's anyone internally here, the customer can see the emails of the internal folks. [insert shocked Pikachu here]
We have a ticketing system.... WHY would we want our customers to know how to contact our support agents or any other internal person directly????
You could say, oh, just use the Follower feature.... OR you can just give us a way to hide the internal CC emails because there are instances where it's ok to see who is CC'd on the ticket but NOT see their direct emails!
Please give us better permissions on this!
Por favor, entrar para comentar.