Zendesk recently changed their ticket interface, and now I can no longer find the requester email in the ticket anywhere. Formerly, it was located under "Customer Context" in the agent workspace area (the right sidebar). However, now when i pull that up, the requester email is not visible, and I cannot find it anywhere else in the ticket. I have to pull up the requester's entire ticket history, which is extremely inconvenient.
Is there a way to view the email within the ticket itself, or has this setting changed permanently?
Por favor, entrar para comentar.