Bug - Requiring a Dropdown field is broken
I have a dropdown field set to "Required to submit a request". However, Zendesk assumes that the default blank value ( - ) is a choice and does not require the user to choose from the actual options I created for the dropdown.
Because Zendesk accepts the default blank value ( - ), this means that a customer can submit the form without having to touch or acknowledge the dropdown field, defeating the purpose of having it as a required field.
Expected behavior:
A "required field" error should be thrown if the dropdown value selection is " - " when submitting the form.
If the default blank value ( - ) is selecting in the settings, then the customer should be required to select one of the custom values created for that dropdown field.
The default blank value ( - ) should not be accepted upon form submission.
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Hi Hannah,
I have tried it on my end and it's behaving as expected. Can you try to add and remove the field on your form? Then, open an incognito window to test again. If the same issue persisted, contact our support directly.
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Hi! Dane I am having this same issue. Config looks fine, in my case I don't need the ''Required to submit a request'' but when testing this on a bot it still shows the first option instead of BLANK.
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