Feature Request Summary:
View remains on current page of suspended tickets view, when a ticket is recovered
If you unsuspend an email from anywhere in the list from your Suspended view, that page will go back to first page. The agent who is doing checks through this list is forced to click 'next page' each time they need to go through the list to review.
Business impact of limitation or missing feature:
When there are over 10 pages of tickets to look for, this standard pushback to page 1 is tiresome and we would prefer to continue where we left off. Having the viewer stay on the current page, after recovering a ticket, would be a better function.
Other necessary information or resources:
Reported that this is standard functioning on a support ticket, and was advised to submit a request for this to change. Ref Alshalyn whom I spoke with today.
Por favor, entrar para comentar.