To let bot interact with e-mails tickets

1 Comentários

  • Jake Bantz
    Zendesk Product Manager

    Hi ADM Support,

    As part of Advanced AI, we released the ability to have Autoreply messages sent via triggers in addition to our Advanced Bot functionality. Within those triggers, you can set conditions you'd like (like containing certain text, or based on a particular ticket/user/org field) as well as including conditions using the intelligent triage enrichments which help to add some extra power and intelligence to your workflows.

    This puts the control in your hands on when to send autoreplies if you're maintaining particular tags on users, orgs, etc., but also leverages AI to help categorize what the customer is talking about. We have some use cases on how we picture using intelligent triage here, but if you have additional ideas, please do share.



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