Product Feedback: Unified agent statuses (Omnichannel)
Hello,
We have noticed that currently Custom agent statuses in Omnichannel are arranged only below the default ones. It will be good if for example a Custom Online status is positioned below the Default Online status or if a feature can be added where they can be manually drag and dropped to the desired position. (Screenshot_1)
In addition, this is also reflected in Agent Workspace when setting up your status. (Screenshot_2)
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