Pesquisas recentes

Sem pesquisas recentes

Can we restrict the custom ticket status basis the groups/role?

image avatar

karankuwarbidxb

Publicado 04 de jul. de 2023

Basically I want two agents to have different status available to them (Apart from the default status - New, Open, Pending, Solved).

 

Is it possible to make the custom status visible/invisible based on user's group/role, or any other paramter?

31

34

34 comentários

Data
    image avatar

    Mark Firman

    +1 much needed feature.

    0

    image avatar

    Bruno Gabriel

    +1

    0

    image avatar

    Jennifer Morris

    We have over 50 groups wanting different statuses. Do you have an ETA on when the Groups option will be added to this feature?

    0

    image avatar

    Paul Riscalla

    The Zendesk team needs to come reply/close out this thread. This was released as a feature last week and is now doable by limiting ticket statuses to your ticket forms… so as long as each of your groups uses a different ticket form this essentially accomplishes the same thing and allows you to only show relevant statues to agents https://support.zendesk.com/hc/en-us/articles/7755811560346-About-form-ticket-statuses 

    0

    Por favor, entrar para comentar.

    Não encontrou o que estava procurando?

    Nova publicação