Feature Request Summary:
Zendesk Support should increase the bulk edit limitation beyond 100, or give the option to increase the limitation in the Admin Center.
We have multiple, frequent use cases in which we need to edit way beyond 100 tickets at a time. Some examples are:
- After a system outage, we’ll often need to reply to a couple thousand tickets to let users know the system is back up.
- After a new content release, we’ll often need to reply to a few hundred tickets to let users know how to work around a bug or the like introduced in the release.
- After a spam attack, we need to delete upwards of tens of thousands of tickets.
We do utilize problems/incidents, but they have the same bottleneck; we can only link 100 incidents at a time.
Business impact of limitation or missing feature:
We have built a custom app which allows us to go beyond the 100 bulk edit limitation, but we now have to maintain that app. It would save us a lot of time on the part of our agents, and effort/cost on the part of our developer, if we were simply able to edit more than 100 tickets at once in the out-of-the-box product.
Por favor, entrar para comentar.