Merged tabs
Whose brain-dead idea was it to merge all open ticket tabs (in the ticket workspace) into one "More" tab? This is a massive step backwards for our productivity.
Now all tickets are hidden except for the one which is currently open, meaning that agents can't keep visual track of which open tabs there are or how many tickets need to be chased concurrently!
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Hey George, thank you your your feedback. It has been logged for our PM team to review. I want to reming you of our Community Code of Conduct specifically pointing out our language/tone-of-voice expectations when providing feedback. While we understand that lack of functionality may cause frustration for your organization and/or agents, we ask that you please keep your feedback professional and to the point of the product. Thank you again for your feedback.
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Support,
We apologise for the pointed language. As you said, that was due to the frustration over an unexpected and unwanted change that negatively affected our team's productivity. Thankfully the change was obviously noticed and reverted last week. So this case can be closed.
By the way professionalism would also include using the sender's correct name in a reply. I'm not "Greg".
Regards.
George -
Hey George, you are totally right, my apologies and thank you for the correction. We appreciate your understanding and glad to hear the updates are helping improve your experience.
Por favor, entrar para comentar.
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