We'd like to send periodic updates to the incident tickets straight from the problem ticket, but this isn't available as comments on the problem ticket are only pushed to incident tickets when solving problem tickets.
Will there be any functionality in the future which allows for periodic updates on problem tickets to be pushed to incident tickets?
We know about this workaround Managing tickets in bulk – Zendesk help but's it should works the same way like solving the incident Working with problem and incident tickets – Zendesk help
The second part of the question - when this feature will be fully supported by Messaging?
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