Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be extremely valuable (include internal notes). For our use case, we would want our tier 2 and above reps to be able to get a quick summary of our agents internal notes as opposed to reading every internal note in additional to the public comments summary. Without all the notes being summarized it does not give someone a clear picture of the entirety of the ticket.
Por favor, entrar para comentar.