Hi, 

We from Nasdaq team have procured Professional license for Support and Guide with 10 agents. I want a custom email template where 1 End User creates a ticket for creating content and gets an email template. In that custom email template, End User should be able to mention tag words, key words, description of content, attach content attachment, provide content link from other knowledge management and then submit. Is it possible to customize ticketing email template like this? Appreciate your time and inputs on this.

Thanks,

Goutham