Please, please, please is there a way to go back to the old format? I promise I am not one resistant to change. I love software upgrades and look forward to them. I have found NOTHING good about this one. Well, I do like that it is oldest - newest down format but not a game changer. I work on a laptop as does every other person in my role w our company. With this split screen thing we can't see what we typed. If we are in the middle of a ticket and need to refer back to member information we literally have to use the scroll bar ... to see the name ... type that...oh yeah... let me scroll back up again and grab that ID number. Well darn I can't keep too many numbers in my head at one time ... one more trip back to get that date of birth. It took me 45 minutes to do 2 tickets that collectively should have taken less than 15. And when I was trying to set my subject it seemed ultra senesitive to pull in other templates as i tried to scroll through the list. That may have been me and my frustration but never been a problem before. Not sure who thought this was a good idea but it most definitely is not.
Thank you for providing a space for what I hope is constructive feeback. I can imagine if I were an end user that had a huge monitor that I would love the new format. I am sure there is a way to make that a setting. split screen versus full screen.
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