I was wondering if there is good best practice or workaround known in the community to integrate Zendesk and Salesforce (Accounts and Contacts) in a most sustainable way.
Currently, user who is setting up integration must be admin in both Salesforce and Zendesk. That must be a real person with quite significant permissions in the Organization - and there must be a continuity plan in IT to re-set the integration once this person leaves (or that's going be silent integration outage...).
Alternatively, it can be set up with an integration system user created by IT, who is then assigned as admin in Zendesk and Salesforce. However, the obvious issue is that this system user will be taking extra license seat of your team.
So far, Zendesk Support confirmed no way to do it nicely in the product, so leaving this feedback to add such feature into the product in the future!
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