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When using Dynamic Content, CSAT results show drop down place holder instead of the value

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Joe C

Publicado 29 de jan. de 2024

I use dynamic content in order to localize all strings on the CSAT, but specifically with the drop down options, those show the placeholder instead of the value. Is this a bug? If it isn't a bug, can this be changed to show the value instead of the placeholder?

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    Joyce

    Zendesk Customer Care

    Hello Joe,
     
    Upon checking, the usage of dynamic content on the customizable CSAT experience (EAP) is still a limitation which explains the issue you are seeing. The team now has ownership of this are planning to try and address some of the issues when they can.

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