Pesquisas recentes
Sem pesquisas recentes
Why cant we see "New" tickets in the new Agent home?
Publicado 01 de out. de 2024
Surely this needs adding?
We can filter on the status “Open”, “Pending” and "On hold" tickets. Please add “New tickets” in there. It would help so much instead of creating a new view.
I dont get why this isnt an option from day one? Whats the reasoning behind this?
Thank you
Gary
6
4
4 comentários
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
0
Nico Eder
Hi, we have the same problem. I have already spoken to support, and they referred me to this entry, advising me to comment on this topic as well.
Ticket: #13327536
0
Jan Wemmel
Same problem here. I hope it gets changed soon, because it's really disrupting the workflow.
0
Elaine Robbie
This seems like a massive oversight and has a large negative impact on our agent's workflows.
0