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Login to the Zendesk App using google SSO when deployed it through the Intune

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Irfan Zahoor

Publicado 01 de nov. de 2024

hi All 

some advise will be highly appreciated, we have deployed Zendesk app through Intune on Andriod Devices but when users try to login to the app using google SSO it fails as intune uses one common (corporate)  google account to deploy the aap and when user tries to login, App picks up the default account and throws the error login failed. is there any way to change the google login options which allow users to login to the app as an individuals ? 

 

thanks so much Malik

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    Elaine

    Zendesk Customer Care

    Hi Irfan,
     
    Thank you for your post. It sounds like you're facing a common challenge with Google SSO integration when deploying the Zendesk app via Intune.
     
    When users are required to log in using a single corporate Google account, it can indeed cause issues if the app defaults to that account. Here are a few suggestions that might help:
     
    1. Change Default Account Settings: You might want to look into the settings in Intune to see if it's possible to allow users to choose which account to log in with upon opening the Zendesk app.
       
    2. Account Selection Prompt: Ensure that the login flow is set to prompt users for account selection rather than defaulting to the corporate account. This could require changes in either the Intune deployment settings or the app's configuration.
       
    3. Test with Personal Accounts: If feasible, test logging in with personal Google accounts on devices that have the app installed to see if the issue persists. This might give you insights on whether it's an Intune-related configuration or a broader app issue.
       
    4. Review Zendesk's SSO Documentation: Check the Zendesk support documentation related to SSO setups, as there may be specific configurations recommended for use with corporate accounts and Intune deployments.
       
    If you're still encountering issues, consider reaching out to Zendesk support for further assistance. If someone else has implemented similar changes successfully, it would be great for them to share their experience.
     
    Let us know how it goes, and feel free to share any updates!

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