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Feedback Request: restore trigger cloning via URL



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Pedro Rodrigues

Community Moderator

Publicado 30 de dez. de 2024

Overview

I would like Zendesk to restore the ability to clone triggers via the “clone trigger” URL while preserving the original trigger's elements (title, description, conditions, actions). 

This impacts admins and anyone else whose role is allowed to manage business rules, and who rely on this functionality to streamline workflows, improve standard operating procedures (SOPs), etc.

Problem

If we clone a trigger and copy the resulting URL, as soon as we navigate to another page (e.g. to Automations) and then paste+Enter the clone trigger URL, it will show a blank trigger.

This means we can no longer use URLs to clone triggers directly, resulting in extra steps to locate and clone triggers manually. This slows down workflows, complicates documentation, and introduces (unnecessary) potential errors. 

Last time affected

Today. This issue has been affecting our team since the original behavior changed (not sure when? Couple of weeks, more?). 

It occurs every time we need to duplicate a trigger or I notice the SOP's clone trigger link now returns blank data Losing this functionality impacts our efficiency, especially when managing large numbers of triggers and documenting processes for training and consistency.

Current workaround

Besides having to update internal docs, we now have to navigate to the Triggers page, search for the relevant trigger, and manually clone it. ..This process is time-consuming and prone to errors.

Ideal solution

I would like Zendesk to revert to the previous behavior, where cloning triggers via URL links pre-filled the new trigger form with the original trigger’s details. This would simplify workflows, save time, and improve documentation practices.

Thanks in advance for considering this request.


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1 comentário

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Emily Reidy

Community Product Feedback Specialist

Hey Pedro,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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