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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Support Tip: How to change the ticket Subject using a trigger
      Note: comments added before August 2022 referred to the

      Publicado 14 de out. de 2019 · Pedro Rodrigues (opservator.com)

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      Easily Make Your Zendesk Help Center Dropdown Fields Searchable
      Hello Zendesk Community! I'm excited to share a solution I've developed for a long-standing issue many of us have faced:...

      Publicado 24 de jul. de 2024 · Sushant A

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      Notifications for Community Members
      Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

      Publicado 29 de out. de 2024 · Colby Conway

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      Suspended Tickets - out of office
      Hi everyone, We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:) The first is a u...

      Publicado 10 de nov. de 2024 · Sanchez, Santiago

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      "Mark as done" button in emails to customers/requesters
      Respondido
      Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

      Publicado 11 de nov. de 2024 · Yvonne P.

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      Push notifications from Zendesk to Slack
      The official Zendesk-Sla...

      Publicado 09 de mai. de 2019 · Jacob the Moderator

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      Display Organizational Information on Ticket Workspace Similar to User profile card
      Does anyone know if there is a way to display Organization information directly in the ticket workspace? I am looking fo...

      Publicado 29 de out. de 2024 · Matthew Toenjes

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      Working with the Zendesk <> PagerDuty integration -- Custom Trigger for automated public reply?
      Hi! We've recently set up the integration between Zendesk & PagerDuty. We have a set of conditions such that if a pa...

      Publicado 21 de out. de 2024 · Amy Muller

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      Community Sign Up Process
      Hi! Our customer community is segmented based on a person's role type (dictated by a tag being added to their account). ...

      Publicado 29 de out. de 2024 · Colby Conway

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      Cómo crear un desarrollo de software en Zendesk
      ¡Hola comunidad de Zendesk! Hola soy un experto en el

      Publicado 29 de out. de 2024 · Joseph Luis Monge

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