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Q&A - Help center and community

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      Is there a way to filter out one organization's data using the Google Analytics integration?
      Hi! I am looking for a way to filter out internal end users from my organization in Google Analytics. Has anyone found a...

      Publicado 27 de fev. de 2025 · Kaley Beck

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      Custom templates
      Can I create a custom Help Center page template and insert a form dropdown for a different brand?

      Publicado 30 de jan. de 2025 · mfg

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      Copenhagen v4 modifications and JS updates of request forms
      I'm trying to hide and prepopulate Subject and Description of custom request form. My template is Copenhagen v4. Suggest...

      Publicado 18 de set. de 2024 · Jan Slansky

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      Update colour of specific field's description
      Hi, we want to put a disclaimer on a field's description which is red and ideally bold when forms that use the field are...

      Publicado 27 de fev. de 2025 · Mollie Tettenborn

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      Hiding a Form From All Users Except Member of an Organization
      Respondido
      We need to hide one form in the Help Center from all of our Zendesk users, except for the members of one organization. I...

      Publicado 02 de mai. de 2022 · Damon Maranya

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      Change Field Border Color in Help Center
      I'd like to change the color of the border for fields on the ‘submit a request’ page, but I can't seem to find the right...

      Publicado 07 de fev. de 2025 · Scott.Morrison1

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      Hardcode description for different forms
      Hi I have 3 forms and would like each one to have a different hardcoded Description. I have the following code already, ...

      Publicado 24 de out. de 2024 · John Kenny

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      Article page templates...
      I would like to create a set of page templates for articles in my help center. I thought this would be as simple as crea...

      Publicado 08 de jan. de 2025 · David Wexelblat

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      Requiring CC Field
      Respondido
      CC field is optional by default on a new request form. Is there a way to force the CC into being a required field?

      Publicado 26 de jan. de 2024 · Alek Reed

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      Hide content in my Guide templates based on user segment or tag
      Respondido
      Can someone point me in the right direction for my specific use cases below? I want to hide the Submit a Request link fr...

      Publicado 08 de fev. de 2024 · Erin McDougal

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