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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Resize Youtube Video in Article
      Respondido
      Is it possible to make a Youtube video embedded in a knowledge base article responsive to screen size?

      Publicado 02 de mai. de 2016 · Sarah Hong

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      How to change vote text in Community
      Respondido
      Hi lovely Zendesk community I've made some changes to the appears of our voting buttons in our Community, as users were ...

      Publicado 16 de mar. de 2016 · OT

      5

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      Changing Homepage "Categories" to "Sections"
      Respondido
      On the Homepage currently the categories variable is used to display the categories of the Knowledge Base

      Publicado 31 de ago. de 2016 · Michael

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      Changing date format in help center and zendesk?
      Respondido
      Is there a way to change the date format to show the actual date vs "Today" or "Yesterday" and on occasion the days up u...

      Publicado 24 de ago. de 2016 · Dustin Sigmon

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      How do I ban a community user/poster?
      Respondido
      Is there a way to ban a person from posting in the community. We have some accounts that are just spamming our boards an...

      Publicado 27 de jul. de 2016 · Jen Howell

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      How do you hide a category from the homepage?
      Respondido
      Hi there, I'm trying to hide a category from the homepage without it hiding the category everywhere else. I've tried usi...

      Publicado 23 de jun. de 2016 · Andy

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      How to change the title?
      Respondido
      I set up our company name in the Zendesk name when I started the trial version. I subsequently purchase the lowest level...

      Publicado 02 de jun. de 2016 · Anneliese

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      Help center title display all first letters in uppercase
      Respondido
      Hello guys, When im writing a title it gets displayed with the first letter in uppercase (i think its called). Please se...

      Publicado 13 de abr. de 2016 · cm

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      How can I add new link to my nav bar in the header when customizing the help center?
      Respondido
      Hello I want to put an extra link in my navigation bar (nav.user-nav) I have attached an image - this link we want to ca...

      Publicado 30 de mar. de 2016 · Lisa Kaine

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      Category page customization
      Respondido
      Hi! I'm new to customizing Zendesk themes and don't have much knowledge of HTML, CSS and JavaScript. I'm looking for a w...

      Publicado 21 de mar. de 2016 · Danielle Brewer

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