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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Is there a way to customize the description of a ZD Section or Category?
      Respondido
      We would like to be able to add 1) formatting, 2) bullets, and 3) Hyperlinks to a ZD category or section. Is there a way...

      Publicado 14 de out. de 2021 · Mary Paez

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      knowledge base sections
      Respondido
      Hi, I'm using Zendesk Professional. We are in the process of changing products and want to develop new sections and arti...

      Publicado 09 de nov. de 2023 · Elizabeth Churchill

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      How do I hide a ticket form?
      Hi! I am trying to figure out how to hide a specific ticket form from the submit request page. I had followed an old pos...

      Publicado 05 de ago. de 2024 · Abigail Martinez

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      New Edit of Help Center Template Not Working
      Respondido
      Hi Everybody! I have a Help Center theme that was edited some time ago to hide one specific form from all users, except ...

      Publicado 17 de mai. de 2023 · Damon Maranya

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      Making an Article title clickable
      Respondido
      Hello, I would like to make the article title a hyperlink in some instances instead of an article with clickable links. ...

      Publicado 04 de ago. de 2021 · Jill Kilty Newburn

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      How to add icons to zendesk help center
      Respondido
      How to build Help Center looking like ...

      Publicado 18 de jul. de 2019 · ju da

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      How to bold specific words in Zendesk Guide article titles?
      Respondido
      Hello! Does anyone know how to format article titles and making only certain words in boldface (like the screenshot belo...

      Publicado 16 de set. de 2022 · Ria Fernandez

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      Guide - Disclaimer Box for Specific Form
      Hi there, We are looking for a way to add in a ‘disclaimer’ box that only appears on a specific form. I found

      Publicado 09 de dez. de 2024 · Hannah Lucid

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      Adding tool tips on hover in knowledge base articles
      Respondido
      Is there a way to add a tool tip when a customer hovers over a particular word, phrase or image in a knowledge base arti...

      Publicado 10 de out. de 2018 · Jonathan

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      Article Suggestion for Community Page (before a new a post can be created)
      Hi everyone, We’re working on our Community Page right now and getting ready to go live soon. One thing we’re a bit worr...

      Publicado 05 de dez. de 2024 · Noosh

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