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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      How do I make grid lines appear in a knowledgebase article?
      Respondido
      Hi. I'm sorry if this has been asked a thousand times before. I'm new here. I recently pasted into a knowledgebase artic...

      Publicado 16 de ago. de 2017 · Mike Fakelastname

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      Create a dynamic url to a ticket in a category
      Respondido
      In my Zendesk theme I have three areas called "Administrator", "Instructor" and "Test Taker" In each area they take the ...

      Publicado 31 de jul. de 2017 · Scott Thigpin

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      Changing Category Block Color
      Respondido
      Hello everyone, currently when you come to the home page the category color is white with blue font and when you hover i...

      Publicado 12 de set. de 2017 · Zach

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      Translating Help Center Content
      Respondido
      Hi All! We are an international company and support users in multiple languages. One of our constant struggles is managi...

      Publicado 07 de set. de 2017 · Maggie Ungerboeck

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      Move recently viewed and related article sections
      Respondido
      Is it possible to move the recently viewed and related article section to the right hand side of the page? Similar to ho...

      Publicado 16 de ago. de 2017 · Mike Domin

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      Remove the "Recent Activity" in Help Center
      Respondido
      Hi, how can we customize our layout so that "Recent Activity" does not appear?

      Publicado 08 de ago. de 2017 · Steven Johnson

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      Help Center - Change design header to match hero image
      Respondido
      Not positive if I'm in the right forum. We're trying to make our help center match the design of our landing page for ou...

      Publicado 25 de mai. de 2017 · Sara Sanantonio

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      How can I change the wording in the "Recent activity" heading?
      Respondido
      I would like to reword the heading. I see that it is represented by the {{recent_activity}} placeholder. How do I change...

      Publicado 26 de abr. de 2017 · David

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      Voting on articles
      Respondido
      Hi, I was wondering how I can add the vote buttons to my articles. I attached an example which is also from a Zendesk ar...

      Publicado 30 de dez. de 2016 · Max van der Biezen

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      Showing the user name in a template
      Respondido
      Hi! According to

      Publicado 22 de set. de 2016 · Diego Rod

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