问题
一条评论可以添加多少个字符？
回答
是的。标准专员界面 的工单评论字符数限制为 65,535 个。例如，如果您提交的纯文本评论有 100,000 个字符，该评论将始终被截断，只保留前 65,535 个字符。
在 已启用专员工作区的帐户中，评论以 HTML 格式保存。所有 HTML 标签和字符都在 65,535 的限制内。专员工作区不支持截断。当由于超出字符大小限制而导致评论提交失败时，这可能会产生不可预测的情况。
如果 Markdown 或富文本格式 已启用并在使用中，评论可能会被截断更多。对 Markdown 中使用的任何类型的格式和富文本格式进行编码都需要额外的字符。即使这些字符已隐藏，其仍会计入字符限制。
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11 条评论
Shawna James
-1
Vaughan
This limitation is hindering the performance of our teams by truncating tables shared by requesters and hiding information behind a subtle ellipses. Please introduce a customizable limitation on displayed characters or enhance the ellipses to be more prominent to notify agents that Zendesk is hiding content in the request.
0
Anderson
I'm trying to use Liquid Markup, and even though my message has less than 20k characters, it still says it goes over the 65k limit.
Is there a way to have Liquid Markup without Rich Text to avoid this?
Can a review on this HTML code generation from Zendesk be reviewed at some point? Because having it 3x+ the actual word count with just HTML formatting for nothing more than text and paragraphs looks a bit excessive
0
Brett Bowser
I believe the character limit for the ticket subject (if that's what you're referring to) is approximately 150.
I hope this helps!
0
Qin Brian
What is the limit of Title Characters?
0
Dave Dyson
0
Tanushree Shenvi
I'm using this add-on to export Zendesk tickets to Google Sheets - https://support.google.com/docs/answer/9625921?hl=en&co=GENIE.Platform%3DDesktop
The issue I'm facing is there are a few tickets that have the description character limit more than 50K, which is more than what google sheet allows. So I get an error and then the export stops. Is there anyway to solve this?
0
Gabriel
Yes, the character limits also apply for side conversations. Please kindly check if the characters number presented in the article are applicable, otherwise, please reach out to our support team via the supported channels for a closer investigation: https://support.zendesk.com/hc/en-us/articles/4408843597850
I hope this helps!
-1
Dana B
We are trying to add comments to a side conversation and it does not return all the ticket comments. Is this due to the character limit (there are a lot of comments on this ticket)? Please advise.
0
Arianne Batiles
Hi Tatiana Celentano, I'm afraid there is no built in feature for this at the moment.
-1
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