Using Automations Or Triggers To Delete Tickets

Totally agree Eric! There are way too many limitations with this release

Like so much else in this product this feature is ten years late and still half-baked. How are there no filters for this? Different deletion schedules by Brand, Type, Locale, etc. is the most basic thing needed in this feature. The use case where absolutely everything can be deleted at the exact same time is severely limiting, and in my case makes this "new" feature just another useless link in the list.

Hi Jeff Kramp,

This feature is now released and can be found in Admin Center > Account > Security > Deletion schedules. See Creating ticket deletion schedules for data retention policies for more and how to set up.

I would like access to the Timed Ticket Deletion please Mary O'Neill

Mary O'Neill I would also like to be added to this test! We want to explore autodeleting tickets after a set time as well!

Hey Mary O'Neill, we would also be interested in this feature. Please reach out when you get a chance to do so.

Thanks,
Patrik

Hi everyone,

You can now sign up for the Beta version here and find more information about this feature in the article Enabling timed deletion for archived tickets (beta).

Best,
Mary

Mary O'Neill we would also like an invite for the Beta of Timed Ticket Deletion

Mary O'Neill We would absolutely want  access to this please. 

This should also be considered for inflammatory language when the spam filter misses content.