URL custom field type

Thanks Ashwin Raju

Appreciate the update.

Judging by the Announcement received this morning regarding the development of Slack integration, this was logged in Dec 2020 here and so far upvoted 50 times.

Seeing as this URL field request was originally posted in March 2021 and has now more than 60 upvotes surely this should be developed and rolled out in the next 4 months.  I can't see why this would take so long to develop and implement as it's already there in Users and Orgs.

Please can you respond to your customers' needs and requests not least as being a customer service originated company?

You can add a clickable link as a user field. The problem, as I see it, is that you won't be able to show it in the Essentials card unless you're on the Enterprise plan.

That's a key feature, you need your agent to be able to click on the link to open the user in your internal CRM with minimum effort.

hi All.. We have URL fields in our backlog at this point. Currently Multi-line fields are clickable in Users and Orgs, but not in Tickets. Although we do not have it planned for 2024, let me capture this feedback and push for this in our future roadmap

Still don't understand why this feature isn't enabled for everyone and we need a third-party-app.
Sushmitha Satish sushmitha.satish

Hi everybody,

Here are your best options that are on the ZD marketplace:

• URL Builder Pro (we built this one)
• Deeplinks plus by LEAFWORKS

- Myles

Adding my comment as well. Right now, our support engineers need to click out of the ticket view into the org view, triple click the url, right click the url, go to the new website, and click back into the ticket view. I think that's 8 clicks total. Would be very helpful to allow the field to be a clickable url. 

Unfortunately that is one reason why we changed today to another Helpdesk system. 

Going on 4 years now and still no response from the ZD team.

Big no brainer from my perspective. Make it a field type.

If there is a workaround, I would welcome this even though it should be native by now.

I don't think we'll see it any time soon with the request for the dev work having been only 3 years ago and it looks like custom status development to more than 10 years to get developed.

Just saying ZD team.  Please give us an update on whether this is something that will be developed or not and if yes a time scale.