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Count incoming ticket by specific time

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CS Agent

已于 2021年6月22日 发布

I would like to count incoming ticket by specific time with formula as below:

- #Incoming ticket daily = total ticket of previous date from 17:00-23:59 + total ticket of current date from 00:00 to 16:59

Is there any way to create the report as requirement ?

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    John Espina

    Zendesk Customer Care

    Hi Edwin,

    You can try this formula:

    IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))THEN[Ticket ID] ENDIFIt will give you this: https://www.evernote.com/l/AkCqHHz6LFVGf6vhd_qVcQU_clOmT5K0xTI

     

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